Susan commented, on May 22, 2008 at 7:17 a.m.:

I enjoy doing this. Sometimes it seems to catch the manager off-guard to hear someone compliment their staff because it is more common to hear when something isn't going right. I've found that it makes their day to hear that one of their employees has done an exceptional job. The manager says he/she will let the employee know their service was appreciated. In taking the extra minute three lives are blessed ... the manager's, the employee's, and mine. :)

jehan commented, on May 22, 2008 at 7:38 a.m.:

Hehe, I like being real esoteric about it, and making the person all worried. They'll be all like "oh man, I screwed up this time." Then I'm all like "man, this guy rocks!"

Cynthia commented, on May 22, 2008 at 9:25 a.m.:

I had, on occasion, taken the time to do this, especially with restaurant servers, but not all that often. Then I started working in a call center where I learned that some people ask to speak to the supervisor to give commendations on a job well done. After I received my first commendation, it really sank in that those couple minutes from a happy customer could make a huge difference in my day. Now I try to make a note to do that whenever I receive good service on a call or in a physical place of business. I find that it tends to make my day too, because it allows me to focus on the positive things that happen in my world, instead of the negative.

Sheri Tyler commented, on May 22, 2008 at 3:05 p.m.:

I make an effort to do this as much as possible, especially to parents of young children. I usually start out by saying, "We're quick to go out of our way to make complaints, here's someting good..."